SHIPPING & RETURNS
Shipping Policy
At longlife, we are committed to ensuring that your order arrives safely and on time. We offer reliable shipping methods to deliver your products right to your doorstep, with careful packaging to protect your items during transit. Our goal is to provide you with a seamless shopping experience from the moment you place your order to the moment it arrives.
Shipping Methods & Costs
We work with trusted shipping partners to offer various delivery options tailored to your needs. Shipping costs are calculated at checkout based on your location and the weight of your order. We strive to keep our shipping rates competitive while ensuring your products are delivered securely and promptly.
Free Shipping
We are pleased to offer free shipping on orders over RM1000.00 within West Malaysia. This offer is automatically applied at checkout, so you can enjoy the convenience of having your products delivered at no extra cost. Please note that free shipping may not be available for certain oversized items or in specific regions.
International Shipping
For our international customers, we provide shipping options to many countries worldwide. Shipping times and costs may vary depending on your location. Customs fees or import duties, if applicable, are the responsibility of the customer.
Packaging & Delivery
Your order will be carefully packaged to protect it during transit. We take pride in ensuring that your products arrive in perfect condition. Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor its progress.
Return & Exchange Policy
At longlife, we are confident in the quality of our products and offer a 30-day trial period. If you are not completely satisfied with your purchase during this time, you can return it for a full refund. Please note that our money-back guarantee does not cover postage costs, and customers are responsible for organizing and paying for the return shipping.
Return Process
To initiate a return within your 30-day trial, follow these steps:
1. Contact Us: Email our customer support team at [insert email address] with your order number and reason for return.
2. Prepare Your Item: Ensure the product is in its original condition, including any accessories or documentation, and securely package it for return.
3. Ship the Item: You are responsible for arranging the return shipment and covering the postage costs. Please use a reliable service that provides tracking information.
Once we receive the item and confirm it meets the return conditions, we will process your refund within 7-10 business days. The refund will be issued to your original payment method, minus any shipping fees.
Exchanges
If you prefer an exchange, follow the same return process, and we’ll assist you in placing a new order for the desired product.
Thank you for choosing Longlife! We are here to ensure your satisfaction with our products and are happy to assist with any questions regarding your trial or return.